Luzerne County 9-1-1 Customer Satisfaction Survey

2. 1. What was the date, approximate time, and address (include City, Boro or Township) of your 9-1-1 call? Please include AM or PM

   Give as much detail about the initial call as you can here, including the nature of your call to 9-1-1

4. 2. Promptness in answering your call

   1. Excellent
   2. Good
   3. Adequate
   4. Poor
   5. Unacceptable
   6. N/A

5. 3. Competency and proficiency in processing your call and sending help to your location:

   1. Excellent
   2. Good
   3. Adequate
   4. Poor
   5. Unacceptable
   6. N/A

7. 4. Courtesy and Professionalism from Luzerne County 9-1-1 employee:

   1. Excellent
   2. Good
   3. Adequate
   4. Poor
   5. Unacceptable
   6. N/A

8. 5. Overall satisfaction with Luzerne County 9-1-1:services

   1. Excellent
   2. Good
   3. Adequate
   4. Poor
   5. Unacceptable
   6. N/A

10. 6. Additional comments or concerns about your experience with Luzerne County 9-1-1

12. The staff of Luzerne County 9-1-1 thank you for taking the time to participate in the survey and for helping us better serve you.

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