What exactly is Smart911?

Smart911 is a free service provided to all residents of Luzerne County.  You can create a free profile by going to their website: www.smart911.com .  When you dial 9-1-1 from a landline or cell phone, the information that you have provided will populate to the dispatcher.  Any information pertinent to your call, will be provided to the responders when necessary.

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1. What exactly is Smart911?
2. What information would I put in that could benefit me or a family member?
3. Who can see my information after I create a profile?
4. Doesn't 9-1-1 see all of my information when I call anyway?