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1. Who do I contact with a question on a payment for an invoice?

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1. What is an assessment?
2. What is millage?
3. How do I calculate my approximate property tax based on the posted millage rates?
4. How do I appeal my assessment?
5. What are the different types of hearings?
6. How do I change my address on my tax bill?
7. What are the standard procedures a county assessor should follow upon entering onto your property?
8. What are the responsibilities of a Field Investigator?
9. Will a Field Investigator go onto a property clearly marked “No Trespassing”
10. Will a Field Investigator enter the inside of my home?

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1. 1. Who can apply for property tax relief?
2. 2. How does property tax relief work for "mixed use" Properties?
3. 3. Why is it necessary to apply?
4. 4. How and when must property owners apply?
5. 5. How will property owners know when applications are approved?
6. 6. Is there a fee to apply?
7. 7. If an application is denied, is it possible to appeal?
8. 8. How exactly will the reductions work on tax statements?
9. 9. Will it be necessary to re-apply for a homestead/farmstead every year?
10. 10. What is the contact information for the Luzerne County Homestead Office?
11. 11. What is Farmstead?

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1. When is my court date?
2. I have a warrant. How can I have it lifted?
3. I owe money on a criminal court case. How do I set up a payment plan?
4. Can I E- file (PAC file)?
5. I need a copy of my divorce decree. Where do I get this?
6. I need a PFA. Who do I contact?
7. How can I see if I have a criminal record?
8. How can I get a copy of a filing from my Common Pleas court case?
9. How can I get a copy of my birth certificate?
10. How do I have my driver's license restored?
11. I need a record check. What do I do?
12. Can I get a copy of my custody order?
13. I want to post bail. Where do I go?

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1. Is Accounts Payable still located in the Controller's Office?
2. I didn't receive my W-2 or 1099-Misc. Who should I contact?
3. Where will I find answers to questions about the bid process?
4. I believe there was an instance of bid rigging. Who should I contact?
5. I'm a newly elected tax collector. What should I know?
6. Is there a manual to guide tax collectors?
7. Do you audit tax collectors?
8. Do you have any tips for how tax collectors keep their books?
9. Do you audit hotels?
10. Is there a hotel tax manual?
11. Do you audit bed and breakfasts?
12. What if we rent a room, house, or apartment using Airbnb?
13. What will you need if you perform a hotel tax audit of our establishment?
14. What should I do if I suspect corruption within Luzerne County?
15. Who should I tell if I have a suggestion to better Luzerne County?

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1. How do I obtain a death certificate?
2. I am a funeral director and need authorization for cremation?
3. What do I do if I think someone has passed away?
4. Does the Coroner’s Office recommend funeral homes?
5. How do I obtain Coroner, Autopsy, Toxicology reports?
6. What happens if a death is pending investigation?

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1. My vehicle was damaged by a pothole, where do I send the bill?
2. How do I report a pothole?
3. How do I report a tree across a County road?
4. How do I report icy road conditions?
5. How do I report a street light out on the Cross Valley Expressway?
6. Do I need a permit for a residential driveway on a County Road?
7. How do I report a problem with a bridge?
8. When will Chase Road be paved?
9. A County plow truck damaged my mailbox (or other item), who do I contact?
10. How many roads does the County own?
11. How do I report a road water problem / blocked storm drain?
12. How to report damaged or missing signs?
13. How do I report a vegetation problem along a County Road?
14. Who do I contact to find out the right-of-way on a County road?
15. What is needed on a SALDO (Subdivision and Land Development Ordnance) Plan and submittal?
16. Who do I contact if I want to place anything in the right-of -way of a County road?
17. How do I contact the Luzerne County Flood Protection Authority?
18. Gypsy Moth spraying?

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1. Why do I have to pay restitution?
2. How is the amount of restitution determined?
3. What if I disagree with the amount of restitution I am ordered to pay?
4. Can I pay my victims directly?
5. What about other fines, costs, and / or fees?
6. Where can the balance of court ordered fines, court costs, and restitution be found?
7. How can I make payments?
8. When should I begin to make payments and when are payments due?
9. What is a Judgment?
10. What will happen if I do not make payments as directed?
11. What if I bounce a check for my fines, court costs restitution?
12. What will happen if I move, get a new phone number, or change my employment?
13. How can I get detailed copies of all my case balances or the payments made to date?
14. I am owed court-ordered restitution but have not been receiving payments; who can help?
15. My license is suspended. Now what?
16. If I am unable to comply with my payment plan due to medical reasons, what should I do?
17. If I am in jail, what happens to my payment plan?
18. I'm a juvenile. What do I do about paying restitution?

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1. How was I selected for jury duty?
2. Where can I park for juror duty?
3. Will I have a lunch break? What options are available for lunch?
4. Is there an exemption due to age?
5. How is a jury selected?
6. What if my employer doesn't allow me to serve?
7. Is my employer required to pay me while I serve as a juror?
8. What is the frequency of Juror Service?
9. Where do I report for jury duty once I arrive at the Courthouse?
10. What will my length of service be?
11. How will I be compensated for my service?
12. What happens if a person ignores a summons or fails to report for jury service?
13. Am I able to postpone my service date?
14. What if I need to be excused from my jury duty service?
15. What if there is an emergency on the date of my service?

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1. What should I do if I do not receive my child support?
2. How long will it take to enforce an order of support after I lodge my complaint?
3. Is it necessary to attach my income even though I pay my support in a timely fashion?
4. What happens if the defendant quits their job and/or moves out of Luzerne County?
5. I have a court order but the defendant will not pay his or her share of medical expenses as ordered. What do I do?
6. Who submits the bills to the insurance company?
7. It seems that I always have difficulty receiving the regular support payments. Are there any other alternatives to enforcement besides an income attachment?
8. Can my employer fire me because I have an income attachment?

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1. On what income is child support based?
2. What do you consider income when calculating a child support obligation?
3. What happens to my case for support after the complaint is filed?
4. Do I have to agree with the Conference Officer with regard to the amount of support recommended?
5. How are the guidelines applied in order to determine what amount of support would be reasonable?
6. Can a support order be stopped or reduced if the defendant quits or assumes a lower paying job?
7. Will the Support Order always equal the amount determined by the formula?
8. Will someone have to provide medical insurance?
9. Must I use my support money to pay the mortgage, medical, or child care expenses?
10. Will the Court order the parents to pay for private school tuition, summer camp or other needs not addressed by the guidelines?
11. Will the Court order the parents to pay college tuition?

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1. Who can file for support?
2. How much does it cost to file an initial complaint for support?
3. Where do I file an action for support?
4. What information do I need to file for support?
5. How do I file an action for support if the Defendant lives outside of Luzerne County?
6. How can I modify my support order?
7. How are support orders modified?
8. When does a support obligation end?
9. When should I petition to terminate my support order?
10. What happens if custody of my child is transferred to a public agency?

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1. Who can establish paternity for a child born outside of a marriage?
2. Do I need an attorney to establish paternity?
3. What do I have to sign if I know I am the biological father of my child?
4. What should I do if paternity is questioned?
5. What is genetic testing all about?
6. Who does the genetic tests?
7. How can the testing be completed if the mother and alleged father do not live in the same locality?
8. What happens if the alleged father is in prison?
9. How old must the child be to have genetic testing done?
10. How long does it take for the results to be returned?
11. When will I know the results of the paternity test?
12. What is the cost of genetic testing? Who pays for genetic tests?
13. What should I do if the Defendant is excluded as the father of my child?
14. Why does the mother have to be tested?
15. Why should paternity be established through the Courts?
16. If I signed a birth certificate, why do I have to sign an Acknowledgment of Paternity?
17. What would happen if I refused to submit to genetic testing?

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1. Where do I make my support payments?
2. How do I receive support payments?
3. Can I pay the plaintiff directly when they need the support in a hurry?
4. If the defendant has more than one case, how will I receive support payments?
5. Where do I get information regarding my support payments?

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1. Why do I need an E-911 address?
2. What is an E-911 address?
3. Why did 9-1-1 have to change my address?
4. What is the difference between a mailing address and a physical address?

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1. What is the Countywide EMS Response Plan?
2. What does this Plan mean for residents of Luzerne County?
3. Does this cover Fire Departments too?

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1. What exactly is Smart911?
2. What information would I put in that could benefit me or a family member?
3. Who can see my information after I create a profile?
4. Doesn't 9-1-1 see all of my information when I call anyway?

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1. What is an overvote?
2. What is the result of an overvote?
3. How do you avoid an overvote?
4. What is undervoting?
5. What if I need help?

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1. How do I start a custody action?
2. How do I modify a custody action?
3. When are Family Court Motions?
4. How do I request a continuance of my custody-related matter?
5. How do I obtain a copy of my existing custody order?
6. How do I request information about an adoption that took place in Luzerne County?
7. May I speak to the Judge or Master presiding over my case?
8. Should I bring my children to court?
9. What Court staff is available to help me with my legal issue?
10. How do I obtain a transcript of my court proceeding?
11. Is divorce paperwork available to pro se litigants?

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1. How was I selected for jury duty?
2. What kinds of documents are filed by the Recorder of Deeds? Just deeds?
3. How do I obtain a certified marriage license?
4. How do I know I have a court hearing?
5. Can we have our wedding at the Courthouse?
6. What is an E-911 address?
7. What is Luzerne County's "Home Rule Charter"?

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1. Is there really a need for foster parents?
2. Can I choose the age of the child that I would like?
3. What about adoption?
4. What kind of support does a foster family receive?
5. I think I want to be a foster parent. How do I begin?
6. Are all children who are placed in foster care eventually reunited with their families?

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1. What is a geographic information system (GIS)?
2. What kind of data is used in a GIS?
3. What is a shapefile?
4. What is spatial data?
5. What is attribute data?
6. How do I obtain a map of my property?
7. What year was the aerial photo on the Online Portal taken?

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1. Where can I get a copy of a Birth/Death Certificate?
2. For Questions about Emergency Shelter and Housing.
3. Where can I call with questions about SNAP (formerly known as Food Stamp program) or Medical Assistance benefits?
4. Where can I call with questions about “Child Support/Custody Issues”?
5. Where can we get a Marriage License?
6. Where do I call with questions about Jury Duty, Court Dates, etc?
7. Where can I get a Dog License?
8. Where do I call with questions about tax payments/billing?
9. What is Specialty Court?
10. Is there really a need for foster parents?
11. I think I want to be a foster parent. How do I begin?
12. I am not blood related to the child but would like to be a Kinship resource for her/him/they. Is this possible?
13. How can I start the process of becoming a Kinship resource for a child?

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1. How do I apply for an attorney for a juvenile?
2. Can I apply for a juvenile attorney to attend a district justice’s hearing for a summary citation?
3. How do I get a juvenile attorney if I am a juvenile with charges directly filed in adult court?
4. What does the JDU staff consist of?
5. When does legal representation begin?
6. What does the JDU team do when it receives juvenile charges?
7. What are the goals of the JDU?
8. What is “your guide to juvenile court”?
9. What kind of training does the JDU staff have?
10. Does the JDU staff work with juvenile service providers?
11. How does the JDU staff communicate with system partners?

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1. I’m not sure if I should pursue Formal or Informal Kinship. What should I do?
2. I have a history with Children and Youth. Can I still be a Kinship resource for a child I know?
3. I am not blood related to the child but would like to be a Kinship resource for her/him/they. Is this possible?
4. Once I choose either Informal or Formal Kinship, can I switch my decision?
5. How can I start the process of becoming a Kinship resource for a child?

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1. What is Treatment Court?
2. Who is eligible for Treatment Court?
3. What will happen to my current charges if I enter Treatment Court?
4. What will be expected of me if I enter Treatment Court?
5. How do I complete Treatment Court?
6. How do I apply for Treatment Court?

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1. What is Nursing Home Transition?
2. Who may be part of the Transition Team?
3. Who decides whether the resident will be able to transition from the nursing home to the community?
4. Who helps with the transition arrangements?

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1. What is a Prothonotary?
2. What type of records are filed in the Prothonotary's Office?
3. Are documents filed in the Luzerne County Prothonotary's Office available online?
4. Are all records filed in the Prothonotary's Office public record?
5. May I obtain certified copies of documents?
6. How can I pay for filing fees?
7. Can the staff of the Prothonotary's Office provide legal advice or help me to file documents?

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1. How do I apply for a Public Defender?
2. How many Public Defenders are there?
3. How do I contact my Public Defender?
4. When should I get a Public Defender?
5. What can a Public Defender do for me?
6. How much will a Public Defender cost me?
7. How long will I have a Public Defender?
8. How do I apply for an attorney for a Juvenile?
9. Can I apply for juvenile attorney to attend a District Justice's hearing for a summary citation?
10. How do I get a juvenile attorney if I am juvenile with charges directly filed in adult court?
11. What does the JDU staff consist of?
12. How long does it take to get a Public Defender after I apply?

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1. Where can I find the posting of bids / RFPs?
2. Does my proposal need to be entirely complete and signed?
3. How do I send my proposal?
4. Can I deliver my firms proposal?
5. What time are BIDS and RFPs due?
6. How many copies of my proposal are to be submitted?
7. What are Bid Bond requirements?
8. How can a vendor do business with Luzerne County?

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1. What kinds of documents are filed in your office? Just deeds?
2. How far back do the records date in your office?
3. Are all of your documents kept in books? What if there was an accident and the books were destroyed?
4. As a member of the public, how can I access the records in your office?
5. What information do I need to check a deed or mortgage?
6. Can I contact your office for legal advice regarding real estate issues?
7. Can your office perform a title search for me?
8. Can I get information over the phone?
9. Can I obtain a blank deed or power of attorney form from the office and just fill in the information?
10. If I bring a signed document to your office, can I have my signature notarized in your office?
11. Is it necessary for me to file my deed in the Recorder of Deeds Office?
12. I would like to pick up my deed. Can I come to the Recorder of Deeds for it?
13. I just completed having a home built on my lot. Do I get a new deed?
14. I just sold my home. Can I keep the selling price of the transfer out of the newspaper?
15. Can I prepare my own deed?
16. If I find a mistake in my deed, how do I correct it?
17. If I find a mistake in my deed or I would like to add a spouse’s name or my children’s names to my deed, how do I get the deed changed?
18. Is it necessary to delete a deceased spouse’s name?
19. If a woman marries, must she change her name on her deed?
20. If I sell a portion of my land, do I get a deed for the remainder?
21. What is real estate transfer tax?
22. Who pays the real estate transfer tax?
23. Are any transactions tax-exempt?
24. What is a Statement of Value?
25. When is a Statement of Value necessary?
26. Do you record deeds for cemetery plots?
27. I recently completed paying off my mortgage loan on my house. Isn’t the Recorder of Deeds Office supposed to send me my deed?
28. Who satisfies my mortgage?
29. If I receive an unrecorded satisfaction piece in the mail from my lender, what do I do?
30. Must a mortgage be satisfied?
31. How can I check for liens against my property?
32. How can I determine the boundaries of my property line?
33. How can I determine the age of my house?
34. How can I trace the ownership of my property?
35. How can I determine the owner of a property?
36. How do I become a notary public?
37. As a notary, what do I do if I change my address?
38. As a notary, what do I do if I change my name?
39. Are there certain rules for subdivision plans?
40. Are subdivision plans required?

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1. How do I get rid of old paint?
2. When will the county be holding an electronics recycling event?
3. Will the county be holding a tire recycling event this year?
4. No one returned my phone call for a registration number, why?
5. Why wasn't my garbage picked up today?
6. Where can I take my television to recycle it in Luzerne County?
7. What size dumpsters do you have available?
8. I need a price for a dumpster?
9. Who do I call to report damage done by your driver?
10. What is single stream recycling?

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1. Where are you located?
2. What are your hours of operation?
3. What records can be viewed by the public?
4. What records do you have in these offices and for what periods?
5. How may I obtain information?
6. What is a research fee?
7. What does probate mean?
8. Why is a will registered or probated?
9. What does intestate mean?
10. What is a short certificate?
11. When does a will get probated and filed?
12. Why do you keep the original will?
13. I can only find a copy of the decedent’s will. What can I do?
14. What are Letters ot Testamentary / Letters of Administration?
15. Do I need an attorney to probate an estate?
16. What do I need to open an estate?
17. Can your office help me prepare the inheritance forms?
18. What are the requirements to apply for a marriage license?
19. How do I obtain a certified marriage license?
20. Can I obtain a copy of my divorce decree in your office?

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1. What is Specialty Court?
2. What are the goals of Specialty Court?
3. Can I be forced to participate in Specialty Court?
4. Who is eligible for Specialty Court?
5. Who is not eligible for Specialty Court?
6. What is expected of me in Specialty Court?
7. What is the benefit of Specialty Court?
8. How do I apply for Specialty Court?