Adult Protection Services (APS). In 2010, the APS Act was implemented to provide for the protection of abused, neglected, exploited or abandoned adults. The APS Act protects residents of this Commonwealth between 18 and 59 years of age who have a physical or mental impairment that substantially limits one or more major life activities. Reporting requirements are such that and administrator or employee who has reasonable cause to suspect that a recipient is a victim of abuse, neglect, exploitation or abandonment will immediately make an oral report to the statewide Protections Services Hotline by calling 1-800-490-8505. Please note that this hotline should be for reporting abuse, neglect, exploitation and abandonment only. Questions regarding specific abuse allegations or to file a claim, please contact RA-PWAPSQuestions@pa.gov or call 717-736-7116.