Overview

The primary purpose of the Quality Assurance Department (QA) is to assure that families being served by Luzerne County Children and Youth Services are receiving quality services from both this agency and the various contracted providers. QA conducts periodic reviews of case records, to determine compliance with regulatory requirements, to assess a family’s progress with services and to ascertain if services provided are effective to meet the needs of the families they serve. The QA specialists provide guidance with regulatory compliance and develop review and training tools that assist employees with completing their job responsibilities more efficiently while meeting regulatory compliance.