The Luzerne County 9-1-1 center currently dispatches and handles calls for 76 municipalities within Luzerne County and has an average yearly call volume of almost 425,000. There are approximately 174 police, fire and EMS agencies within Luzerne County that 9-1-1 dispatches and provides support services for. The 9-1-1 center averages approximately 1,200 calls daily. Holidays, storms and major catastrophic events will increase our daily call volumes significantly. Luzerne County 9-1-1 processed a total of 416,432 calls in 2017.
Statistics compiled from a 2016 statewide report issued by the Pennsylvania Emergency Management Agency (PEMA) shows the Luzerne County 9-1-1 center as one of the top 15 busiest Public Safety Answering Points (PSAP), out of the 62 County-wide dispatch centers and 2 cities (Allentown and Bethlehem) within the Commonwealth of Pennsylvania.
In 2017, Luzerne County 9-1-1 achieved training program certification through the Association of Public Safety Communications Officials (APCO). The APCO Project 33 Agency Training Program is a formal mechanism for public safety agencies to certify their training programs as meeting APCO American National Standards (ANS). The primary objective of the program is to advance the training and professional development of public safety communications officials through the certification.
Luzerne County is currently one of only five agencies in the Commonwealth of Pennsylvania to achieve this certification and is very proud to be recognized as one of the best.