Among the Best
Statistics compiled from a 2019 statewide report issued by the Pennsylvania Emergency Management Agency (PEMA) shows the Luzerne County 9-1-1 center as one of the top 15 busiest Public Safety Answering Points (PSAP), out of the 62 County-wide dispatch centers within the Commonwealth of Pennsylvania.
In 2017, Luzerne County 9-1-1 achieved training program certification through the Association of Public Safety Communications Officials (APCO). The APCO Project 33 Agency Training Program is a formal mechanism for public safety agencies to certify their training programs as meeting APCO American National Standards (ANS). The primary objective of the program is to advance the training and professional development of public safety communications officials through the certification.
Luzerne County is currently one of only five agencies in the Commonwealth of Pennsylvania to achieve this certification and is very proud to be recognized as one of the best.