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Normal 32< Normal 32 2 =Normal 4> Normal 4 2 ?Normal 5@ Normal 5 2 ANormal 6B Normal 6 2 CNormal 7D Normal 7 2 ENormal 8F Normal 8 2 GNormal 9HNormal_Interfaces INote JOutputK LTitle MTotalN Warning Text`E InstructionsaPGeneral_Global_CADgCalltaking_Dispatching Mapping_GIS ReportingMobilew( Interfaces =Misc" O1Query parameters can be easily reset back to nullcWhen more than one event matches the query parameters, a summary list will be presented to the user1The summary list of search results can be printedISelection of one event in the summary list will display the event details^Users can easily navigate back to the summary list so the search does not have to be run againiThe summary list of search results can be navigated without having to return to the list for each result 3Events can be reopened from the event search dialog#Event search results can be printedEvent Information is organized in such a manner for easy access including: unit information, special situation information, state query returns associated with the event<The Event History dialog can be dismissed with one keystroke=Ability to display a summary of active events (event summary)7Parameters available for event summary queries include:Status%Event Information: Event number, TypebAbility to query event supplemental information such as name, vehicle, contact and tow informationrFrom the Supplemental Search dialog, ability to define and save frequently used criteria to be used when searchingAbility to display event information in a dialog and have real-time updates populate the dialog allowing supervisors the ability to monitor event activity.]From within CAD, have the ability to retrieve ANI/ALI data based on terminal or record numberLThe ANI/ALI data displayed includes: name, location and terminal information Unit QueriesNA unit summary query is available that provides information about active units*The unit summary query parameters include:7Ability to serach units by Agency and/or dispatch group\Ability to search units by unit information inlcuding: unit number, zone, beat, type of unit!Ability to search units by StatusPAbility to search units by event information inlcuding: event number, event typeVEmployee information can be obtained directly from the unit summary query results page)Unit Summary query results can be printedkThe system provides the ability to query and display a list of all officers and operators currently on dutyFOfficers currently on duty can be queried by the following parameters:Agency UnitGroup All Officers*The Officer information returned includes: Employee IDNameSkillsGOperators currently on duty can be queried by the following parameters:AgencyTerminalDispatch Group All Operators+The Operator information returned includes: Empolyee ID1Officer and Operator query returns can be printedThe system provides the ability to query and display a list of all active units that have special equipment such as shot guns, stun guns, stop sticks, rifles, etc.The system provides the ability to display a list of units based on special capabilities (skills) (i.e., language specialty, breathalyzer, horizontal gaze nystagmus (HGN) certified, etc.).:Ability to query unit roster information by Dispatch Group7Roster query results contain the following information:Unit ID and/or Employee IDLog On Date/TimeIAbility to easily access employee name information from the query results.Ability to query unit workload information by:+The workload information provided includes: Shift length5Time spent: Unavailable, Emergency, non-emergency etcPercent Unavailable#Ability to Query Lineup information6Lineup query results return the following information:Unit/Agency/Dispatch GroupStation/Car and MDT IDEmployee information Equipment-Ability to reset query without exiting dialogDAbility to quickly query relocated and transferred unit information The system provides the ability to retrieve information regarding the activity of a particular unit (unit history) by the following parameters: Unit History commentsRThe System Administrator has the ability to specify a minimum length of passwords.The system has the ability to force users to change their passwords mandated by the minimum number of days set by the System Administrator.xPassword History parameter allows specification of the number of new passwords used prior to the use of an old password.The system has the ability to force passwords to be composed of a combination of numbers, upper and lower case letters, and special characters.@Passwords can be configured to encrypt display when logging on. |A user has the ability to change their password at any time after signing onto the system with a valid user ID and password.JAn authorized user has the ability, within CAD, to reset a users password.After a specified number of invalid logon attempts, users will be prevented from logon for a System Adminstrator defined amount of time. The system has the ability to define levels of security and provide proper access capabilities to the user when signing on to any CAD workstation based on user id and password. :Ability to attach and remove reference map files as needed!Ability to create additional maps?Additional map can be manipulated (ability to zoom in, out etc)-Map views can be saved and loaded on CAD maps8Map views can be viewed and loaded by dispatch personnelMap views can be deleted8Ability to restrict the ability to save/delete map viewshAbility to define a geographic area and create a report of attributes (intersections, streets, hydrants)%Ability to magnify an area of the mapJAbility to display where a map view is in relation to the default map view Road Closures)Ability to close and open a road from CADLAbility to select the road closure points from the map via a pointing deviceDAbility to specify the following in association with a road closure: Closure TypeExpiration Date/timeSourceCalltaker Information#Ability to schedule a road closure:*By Day, Week, Month, Year or specific dateTime to close and reopenEffective date and time"Ability to query all road closures>The query of road closures provides the following information:Status (active/inactive)Type of road closure Closure timeExpiration time(Ability to print a list of road closures9Ability to open a road from the road closure query dialog"Ability to schedule a road closureRouting$Ability to generate a route from CADWAbility to specify a starting point, intermediate points, and final points of the routeEAbility to associate an event and/or unit location with a route point.Ability to select the route point from the map<Ability to easily organize stops on the route (move up/down)(Ability to route based on the following:DistanceRiskTurns(Ability to define intermediate stops by: Best Order'Order specified during route definition(Ability to turn the route display on/off;Ability to display routing directions upon route definitionRoute length is displayed4Ability to display the last route defined on the map+Ability to quickly route a unit to an event Map Queries[Ability to query information about a street by selecting a street on the map (query street);The information provided from quering a street can include: Street nameAddress range information%Municipality and zip code informationEmergency Service ZonesAlias street informationSAbility to move to previous and next streets without having to reinitiate the queryEAbility to select a new street without having to reinitiate the queryJAbility to query an attribute (quality or characteristic) of a map featurelAbility to find the closest feature (fire hydrant, unassigned event etc) within a specidied radius based on: Unit LocationX/Y coordinates#The find closest report identifies:Address of the featureCombinations of the aboveA dispatcher has the ability to send a message to another user requesting an acknowledgement when the receiver has viewed the message.Priority messages that are placed in a message queue are automatically placed at the top of the message queue for first retrieval.KThe system has the ability to print messages received to a network printer.CA received message includes, but is not limited to, the following: < Message numberPriority of messageSubjectMessageDate and time stampSender terminal and nameEvent number (if specified)!Destination(s) of all receipiantsFAbility to reply to the message sender from the receive message dialog'Ability to forward a received message. BA dispatcher has the ability to clear their inbound message queue.Event information can be included in the message by indicating an event number from the send message dialog. The event information is automatically copied into the message. %Messages can be scheduled to be sent:Daily at a specified time-Weekly on a specidied day at a specified time Monthly, specified date and timeYearly, specified date and time Date and timeHourlyNRecurring messages that are scheduled can be given an effective from/to date. ]Provide for logging of messages, archive, and provide associated reports by authorized users.VThe system has the ability to search for all messages based on the following criteria:"Receiver Terminal/name/employee id Sender Terminal/name/employee idPriority Event numberDate/Time rangeBroadcasting (BOLOs)BOLOs can be sent to:All units on a specified event.Ability to associate a BOLO to an Event numberAssociation of the BOLO to an Event number results in the automatic population of the location information in the Broadcast dialog,Ability to associate a BOLO to a case number1BOLOs can be created without relating to an event9Ability to define a Lookout Type (ie missing, stolen etc)CLookout Type definitions can be defined by the system administrator/Remarks can be added in association with a BOLO0Person information can be associated with a BOLOBAbility to include BOLO person information in searches of interest1Vehicle information can be associated with a BOLOCAbility to include BOLO vehicle information in searches of interest'Authorization is required to send BOLOs-Broadcasts (BOLOs) can be scheduled as neededfAbility to create a Broadcast (BOLO) in association with an event and Cancel the event in one functionvAbility to create a Broadcast (BOLO) in association with an event and place the event in a Held status in one functionDispatch and Event ManagementxThe system provides an interactive, dynamic event queuing system for displaying events that are waiting to be dispatchedIf the number of events is more than can be seen in a single view, the dispatcher shall be able to scroll or page so that a dispatch decision can be made from the complete array of pending eventsThe Event Status Monitors (call pending queue) supports the ability for users to select the event for display in the event inforamtion dialog. All information available for the call is retrieved and available to users.;The Unit Status Monitors provide the following information:5Unit's status and assigned calls for service (if any)+Location or last known location of the unitIn the absence of AVL, the location may be the current call location, the last call location, or the location entered by the dispatcher or MDCThe Unit status monitor may show any alert timer, the event type, priority, type of unit, primary unit indicator, MDT status, Dispatch warning, agency/dispatch group/zone informationyWhen an event is closed the event is removed from the Unit Status Monitor and the unit is returned to an available status<Audible Tone defined by the system administrator (.wav file)CIllumination of a notification button indicating a dispatched eventnSupport the ability for mobile users to quickly distinguish between High and lower priority dispatched events:Emergency EventHigh priority Event Routine EventThe Dispatch Event Information is clear and the data organized in a manner to clearly advise the unit of the event location and event typeDDispatch Event Information avialable to the unit in the MDT include:Location Information%All Remarks associated with the eventHazard and Premise Information[The system shall provide resources assigned to incidents real-time updates of incident data.The MDT system has emergency activation buttonzThe MDT system allows an emergency notification to be sent regardless if the mobile application is  locked or  unlocked .KThe emergency notification can be configured to have a distinct audio tone.ZThe emergency notification includes the units information including: location, unit numberIf the unit activating the emergency is not currently on an event, an emergency event will be created and the unit will be placed in an arrived status. =The MDT supports the ability to receive and send messages to:PersonUnitsDispatchers/Calltakers TerminalsMessage GroupsOr any combination above2Support the ability to define the message priorityeSupport the ability for mobile users to quickly distinguish between High and lower priority messages:CriticalNormalSupport the ability to define a message as critical which initiates an acknowledgement when the message is opened by the receiving partyOThe MDT system supports, but is not limited to, the following status commands: En-routeMDT supports an out of service command, which allows tracking of non-incident related officer activity including (but not limited to):BusyBooking a suspectChecking vicinityEating or  short break At headquarters or StationInvestigative status At the jail*Out of service codes can be agency definedOut of service codes can be defined to be dispatchable or not (if not dispatchable, mdt must be put back into service prior to dispatch)QThe MDT supports the ability for a unit to assign a disposition code to the event9Comments may be added in addition to the disposition codemThe originating dispatcher will receive a notification when the stacked event has been worked by someone elseA timer can be configured to notify the dispatcher who originally stacked the call that the partial event has not been completed. 9Stacked events can be easily identified by the dispatcherEvent Type/Sub Type / Priority9The system supports Event Sub-Type definition (if needed)^The system shall allow an authorized user to define a default priority for each incident type.5Priorities can be overridden by authorized personnel.)Timers can be defined for each Event TypeTEvent Types that do not have timers defined will utilized the global priority times /Global priority times can be defined per Agency`Priority Timers include definition of Pending, Dispatch, Acknowledge, Enroute and Arrive times. Event type aliasing is supportedUThe system shall support the ablitiy to require a disposition code for an event type.^The system shall support the ability to automatically assign a case number for an event type. EValidation of event types and sub types occurs during incident entry.Duplicate Event Determination4Identification of duplicate events can be completed:At location verificationAt Event acceptance0At location verification and at event acceptanceoOnce identified a potential duplicate, the event details can be viewed to determine if the event is a duplicateXIf the event is determined to be a duplicate of an event already accepted in the system:Support the ability to create an event traffic pursuit for a unit dispatched to an event (ie. A unit has been dispatched to a domestic in progress and while enroute attempts a traffic stop on a suspect vehicle from the event, the vehicle fails to yield and a pursuit ensues)All information from the event traffic pursuit is appended to the original event including: unit, begin/end times, location, remarks, license plate informationuThe location of the unit involved in the event traffic pursuit will be updated to the location of the traffic pursuityNew Event notification is supported and display of the event information can be completed with one command or mouse clickUpdated event information notification is supported and display of the event inf< ormation can be completed with one command or mouse clickwUpdated event information can be configured to display in a different color to clearly identify the updated informationOverdue events (events that exceeded the time for dispatch) notification is supported and display of the information can be completed with one command or mouse click`Out of Service status allows definition of Out Codes (ie: meal break, court, report writing etc)?Out of service codes can be defined by the system administratorhOut of service codes can be defined as dispatchable (unit does not have to be cleared prior to dispatch)Ability to reopen closed events5Reopened events will retain the original event numberaReopened events will contain the reopening date/time, and employee information of reopening agentAbility to exchange units9Ability to assign a unit as the primary unit on the eventAutomated Vehicle Locator (AVL) Support the implement of Automatic Vehicle Location (AVL) technologies using Global Positioning Technologies (GPS) with the implementation of the proposed CAD system. Database responsesE/MAILAVL KMDT supports the ability for a unit to create a field event which supports:Definition of event typeCspecification of location (if avl equiped: automatically populated)$specification of vehicle informationqUpon creation of a field event by a unit, the unit status will be updated to arrived and an event will be createdeMDT supports the ability for a unit to close an event including filing a disposition code as requiredXMDT supports the ability for a unit to attach (dispatch themselves) to an active event. CThe attach functionality can be limited by the system administrator1Ability to add comments to the event from the MDT1Ability to change the units location from the MDTODispatch and Message information is organized and easily accessbile by the user)Ability to access Help files from the MDTRThe system supports the ability to change the password from the mobile environmentSupport Day/Night mode<Support the ability to display Google and Virtual Earth mapsFDisplay of unit and event information on Google and Virtual Earth mapsIAbility to synchronize the Google and Virtual Earth maps with the CAD map MDT QueriesGUnits have the ability to query the following information from the MDT:5Vehicle Equipment: ie. Stop Sticks, Jaws of Life etcSkills: ie. Spanish, ALS etc3Personnel Search based on Name, Employee ID, AgencyUnit History InformationUnit Summary Information Event Search Premise History InformationOAbility to query State andMDT National databases (NCIC) from the MDT including:Drivers License QueryVehicle Registration Gun Query Article QueryXAbility to record time and date the step was completed with one keystroke or mouse click@Ability to record a remark in association with each defined step>Ability to define timers in association with each defined stepWAbility to associate an audio file in association with a defined incident tracking stepjAbility to confirure the colors in association with the incident tracking step (ie red for mandatory step)\Ability to make a step mandatory, requiring the step be completed be the event can be closedOAbility to associate special instructions which display in conjunction with SOP]Incident tracking steps are recorded as part of the incident record and are easily accessibleaAbility to specify whether the incident tracking information is added to the remarks of the eventAni/AliGThe system has the ability to interface directly to 911 phone systems. yANI/ALI information can be configured to automatically transfer into the incident entry screen without call taker action.'ANI/ALI information available includes: Phone number#Name of caller (person or business)MLocation of caller, including apartment/suite/unit/lot number (if available).eThe ANI/ALI location can be utilized as the incident location without any action from the call taker.jThe ANI/ALI location can be overridden if it cannot be validated against the CAD System s current geobase.JThe system attaches the entire ANI/ALI data string to the incident record.The system provides the ability to search on a phone number to retrieve all incidents received via 9-1-1 from the requested phone number. qThe system shall automatically transfer the caller's (ALI) location for display on a (graphic) mapping subsystem.gThe system shall transfer ANI and ALI information to caller information fields with a single keystroke.&Phase I and Phase II Ani/Ali compliant Call Back 6Ability to define position(s) as call back terminals. LAbility for a dispatcher to request a callback and have the request sent to:Callback terminalOriginating Call terminalSpecify a terminaliAbility for the operator requesting the callback to enter a note or message as to the information needed.TCallback request information will automatically be recorded in the incident details.vInformation from the event (ie. Phone number, caller info) will automatically be populated into the callback request. ]Callback requests are easily identifiable and can be activated with one keystroke or command.#Callback requests can be forwarded.'Callback requests can be acknowledged. #Callback requests can be searched. Tow0Ability to define position(s) as tow terminals. Ability to reference an event and retrieve all vehicles associated with the event display in the tow request without having to retype data. OTow request information will automatically be recorded in the incident details.Tow request numberInitiation date/timeTow search completed date/timeXTow requests are easily identifiable and can be activated with one keystroke or command.ZRotational Service information is immediately available when viewing the service request. 7Tow information can be edited from the service request.KRotational Service information available from the service request includes:type of equipment'requested company for private requests.*retreive company information from rotationContacted information'Code (accepted, no answer, refused etc)estimated time of arrivalReason for Tow serviceRemarksTow requests can be searched. 8Tow rotation can be defined by geographical requirements Command LineThe user interface shall include a "command line" window that allows single line keyboard commands to be used in place of menu selections.SThe command line supports the ability to enter multiple commands on the same line. EStandard dispatch transactions are supported using the command line. The system shall allow the system administrator to create macros that combine two or more individual commands or other actions.6Support of multiple command line windows is provided. `The system shall allow retrieval of up to 20 previously entered commands from each command line.5Use Case Specification: Locational Systems InterfacesMobile Mapping. Dispatch information sent to the mobile can be mapped on the mobile itself. The map may provide the unit with driving instructions to the location.2Use Case Specficiations: Administration InterfacesInterface and synchronize all servers and CAD workstations with the Master Time Clock. This ensures that each workstation and server provides an accurate time stamp.The system has the ability to group users into groups such as call taker, dispatcher, supervisor, (Callback), etc and assign access levels of security to those groups. jThe system has the ability to prevent a user from being signed on to more than one (1) position at a time.The system has the ability to allow multiple access levels for a user (i.e., supervisor, administrator, calltaker, dispatcher, etc.).The system has the ability to use the logon information to record the user ID along with a time stamp on all transactions performed by the user.jIn the event that a user, who is currently signed on to a CAD workstation, attempts to sign on to anoth< er workstation, a warning dialog will be displayed advising the user they are currently signed on to another workstation. The user has the option to continue, which will log off the original terminal and logon to the new terminal or Cancel the logon attempt. The system shall record each action taken with regard to an event which includes recording and time stamping all event record entry and modifications into event history. RedundancyThe system has the ability to support at least dual systems with redundancy to provide continuous operation at the Main Communications Center.  The system has the capability to  fail over to a redundant system with no operator intervention and no impact on normal call taking, dispatching, MDC functionality, and supervisory functions.yThe system is capable of supporting redundant hardware located at two different locations but connected by the network. E The system can function as one system operating at dual sites or be able to function as two independent systems, one at each site, for emergency or planned situations. For example, in case of an emergency, a catastrophic condition (e.g., loss of power), or a planned outage at the Main Communications Center, Communications may have to move call taking and dispatching to the Emergency Fallback Communications Center. Communications may also choose to enter calls and dispatch out of both locations if the activity levels rise and more personnel are needed to handle the volume. After a system failure has been corrected, the system has the ability to reinstate redundancy with no impact to normal call taking and dispatching.The system can synchronize the data between the redundant systems in real time so that the data is kept current if one system should fail..  After a system failure has been corrected on the primary system, the database is  synchronized with the redundant systems and operation is moved from the redundant system back to the primary system without any impact on normal call taking, dispatching, MDC functionality, and supervisory functions. The system is capable of handling the time changes to and from daylight savings time and mitigate the effects that the time change may have upon open incident time sequences, overlap/gaps in incident time stamped activities and later statistical analysis of affected recordsThe flexibility needed in a CAD system requires that the data used to support system recommendations or decisions be maintained in tables that can be supported and changed by each agency.System supports the ability of each Agency to have their own set of Standard Operating Procedures (SOPs) that must be followed with regard to table maintenanceThe system shall allow an authorized user to define which event types require multi-agency responses. A separate, duplicate event shall be automatically created by the system and routed to the appropriate dispatcher. YThe system shall allow a combination of alpha and numeric characters for event type codes\The system shall allow an authorized user to define an unlimited number of event type codes. Event Number<The system has the ability to generate a unique event numberXThe system shall allow the event number format to be defined by the System AdministratorSFrom within CAD, have the ability to view the next available event and case numbersUser InterfaceProvide a Graphical User Interface which utilizes menus, shortcut (e.g., Alt + I), function keys, and multiple command lines to operate and navigate the system. xSupport standard windows related commands including mouse functions and keyboard (e.g., Alt + Tab, CTRL + C, CTRL + P). Provide the user with a consistent user interface design (e.g., use of controls, function keys, navigational procedures, etc.) in order to reduce user training and system administration. AAbility for users to organize CAD status monitors based on needs cCAD dialog placement will be retained from signon to signoff per individual user based on User ID. NThe Unit and Event status monitors columns can be sorted based on user needs. dFunctionality exists to allow users to change the font and colors of Unit and Event status monitors.}The system shall provide a prominent visual notification of new messages, new inquiry returns, new events, and event updates.Audible alerts are supported. IThe system shall allow the system administrator to define the tab orders.FThe CAD system is able to maintain current communications center codesThe system provides the ability to quickly change operators from one user to another in order to allow rapid transfer when on break or at shift changetThe System shall employ modern Microsoft Operating System, utilizing nothing older than 2 releases back from currentaThe System shall employ a Client / Server architechture, with reduntant, fault tolerant server(s)tThe system includes a standard time synchronization mechanism to be used to provide consistent time for transactionsGeneralbAgency overrides are available allowing specific configurations per agency (Fire, Police, EMS etc)Location Entry6Support the ability to enter event locations based on:1Selecting an address or street segment on the map@Selecting a point on the map which translates to an X/Y locationLat/Long location entry0Location based on another unit or event location7Distance from an entered address (distance and bearing)Explicit Address: 123 Main StCommonplace Name Intersections Ani/Ali data_Hundred block address in a particular block (e.g. the 200 block of NW 5 Ave. vs. 200 NW 5 Ave.) Alias street names are supportedLocation entry automatically triggers identification of hazard, special situation and history information which is accessible by the calltaker/dispatcher prior to event acceptanceA location verification dialog shall be available to the Calltaker/Dispatcher for addresses that are not immediately verified to assist in location entry (ie spelling errors, duplicate street names etc);Locations not verified can be easily forced into the systemhThe location verification dialog supports the ability to display the following to aid in location entry:.Display the Address range for a given locationDisplay the location on the map5Display the street segment of the location on the mapEvent Information/CalltakingEvent Location Event Type%Event Subtype (if used by the agency)Caller name and addressCaller phone number Source of an event (e.g. E911, 10-digit line, walk-in, on-scene) and allow an authorized user to define source types for events. "Ability to enter unlimited remarksKAbility for any number of users to add remarks to an event at the same timeCross Street InformationAgency Response informationZEvent Flag information based on event address including: special situations, event historyUnit Information Case number"Cross Referenced event informationWhen a Call-for-Service is received, the system shall display a blank form for entering new incidents from a single keystroke or action (e.g. mouse click). PAssociated event information is organized in a manner that is easily accessible.Location of Interest Information is automatically queried when the location, name, vehicle or phone is entered in association with an event or searchedQMap grid information may be configured to display on the event information dialog:Ability to temporarily filter system comments from remarksAbility to specify whether remarks added are common (added to all multi-agency response events) or not (only added to selected agency event)iSupport the ability to sa< ve and search event information that was abandoned (not used to create an event)CSupport both Calltaking and Dispatching functionality independently4TDD/TTY device for the hearing-impaired is supportedStacked EventsSystem supports the ability to put an event that has not been accepted into the system on hold so that a higher priority event can be handled. (stacked)ZOnce the partial event has been stacked, it can be retrieved at any time by the dispatcher`Stacked events can be retrieved by other authorized users and worked (data entry and acceptance)Unit Emergency activation automatically displays a unit emergency notification dialog displaying any known information about the unit (e.g., status, location, unit ID, etc.) -Ability to review unit information including: Unit Type+Agency, Dispatch Group, Beat, Zone, StationVehicle ID and Equipment Personnel and Portable radio IDGAbility to define shift start date and time, as well as length of shiftDAbility to indicate a unit has failed to respond to dispatch contact.Failure to respond is captured in unit historyUnit Information for each event is captured and available on the event information dialog organized in a manner that is easy to read and manipulateUnit Information is organized in columns and can be sorted based on user needs: Unit ID, Unit Status, Time, Employee Info, Location, Terminal IDIAll unit status information is captured and available to authorized usersSupplemental Event InformationpThe system provides the ability to associate the following information with an event (supplemental information):SVehicle Information including: License,State,Year,Make,Model,Color,VIN,Remarks,TypeaPerson Information including:Sex,Race,Hair,Eye Color,Age,Height,Weight,OLN,State,Remarks,Name,DOBAProperty information including: Item,Serial#,Dollar Value,RemarksTow InformationContact InformationgSupplemental Information will be organized in such a manner that information is easy to locate and readZThe database search information (NCIC returns) are automatically associated with the eventnContact Information can be configured to be automatically populated, based on associated location information.Queries+CAD queries do not cause a system slow down2CAD queries can be cancelled by the user if needed Event QueriesAAbility to search event chronology information by an event numberQEvent history searches can be performed using a variety of parameters including: Date and Time RangeLocationAgency and/or Dispatch Group^Event Information including: event type, event number, case number, disposition code, priority6Unit Information including: primary unit, unit, car idCaller InformationCalltaker/Terminal information Event Remarks6Wildcard use is supported when searching event remarks8Feature information (such as gallons per min of hydrant)AAbility to highlight and/or display the feature symbol on the mapThe mapping system, when utilized in a Call Taking environment, shall have the ability to automatically display the caller's current location as provided by the ANI/ALI interface.]The system includes standard  canned reports that can be created using flexible parameters. The system has the ability to create reports and export the data to XML, Adobe Acrobat PDF, Microsoft Excel, and Microsoft Word, or a file with defined delimiters.The system provides a reporting tool or module that provides the capability to create statistical reports against any data item or items in the database.  The system provides the capability to use Crystal Reports or Microsoft Reporting Services to create reports against the database.The system provides a web-based reporting tool that is available to all authorized users, eliminating the need to install software on individual workstations.|The system has the ability to support ad hoc queries against the database on any field, with the ability to use wild cards. The system has the ability to allow searches by a defined time range over a period of days (e.g., 0800 to 1000 hours every day for the last month).NAll reports have the ability to be directed to a network printer for printing.The system provides a report of addresses accepted as valid entries of incident locations that did not validate against the production geobase. ZThe system has the ability to schedule reports to be processed on certain dates and times.qThe system has the ability for reports to be e-mailed to recipients or placed in a file directory for retrieval. 8The system shall include an ad hoc reporting application / subsystem with which end users can construct queries, reports, charts, and graphs with only minimal training. Describe the recommended reporting solution, including the manufacturer, product name and version number of the proposed solution component(s)._The CAD system must provide ad hoc reporting access to CAD incident/event and unit related data[The CAD system provides ad hoc reporting access to CAD incident/event and unit related datafAbility to define/create new custom reports that can then be stored as a standard reports is supported'Typical Reporting Capabilities include:QDaily log showing all calls received for the prior 24 hours from time of printingBActivity Analysis by specified geograhical area and by time period<CFS Summary by specified geograhical area and by time period$Activity Analysis by day of the week$Activity Analysis by hour of the day!Activity Analysis by day and hourHResponse Time Analysis by specified geographical area and by time period#Response Time Analysis by call type-Time Consumed by call type by hour of the dayWorkload Activity by resourceWorkload Activity by groupMobile Data Terminal (MDT)LThe system shall accommodate the limited bandwidth of the mobile environment^The system shall support the limited screen size of a single display in a mobile environment. )Mobile supports the use of a command LineWThe MDT Graphical User Interface (GUI) has been configured for the mobile envorinment: Ease of Use (navigation)Optimized for touch screen use%One Key access to mapping informationDDefinition of frequently used functions for easy access is supportedKAbility to associate multiple employees to one unit when signing on the MDTSAbility to associate equipment being carried on the vehicle when signing on the MDT9The unit is clearly notified when dispatched to an Event:Unit History return information includes but is not limited to: event information (event type, number, date), employee information, mileage, location, comments.)Unit History query results can be printedyThe reporting area defined above should be used to define beats, sectors, command areas, neighborhoods, communities, etc.When a location is entered, the system shall verify the incident location against the Geofile to determine its exact location, responsible agency, area and premise information (if applicable). YThe system shall accept the following as locations and validate them against the Geofile:*Street Addresses (e.g. 123 NE Elm street).Street Addresses with leading zeros (e.g. 0500 SW Bancroft St) as unique locations from those locations without leading zeros (e.g. 500 SW Bancroft St),Block ranges (e.g. 100 Block NE Elm street).Intersections. Main/HarrisThe system administrator shall be able to determine whether or not the system will require the response location field to be geo-verified prior to incident closure. 0The system is capable of using ESRI map sources.^The system provides the capability to use mapping at any appropriately configured workstation.M The system displays an indicator on the map designating a verified location.A unit s status is indicated on the associated map screen by the same color used on the unit status monitor. The map screen displays the unit number< . The system provides the capability to have customer-defined map layers for information such as parcels, parks, building footprints, etc.RUpdates to the map and geobase do not affect performance on the production system.^The attribute data associated with a map uses the same relational database as the CAD system. XThe system supplies all necessary mapping software that allows the graphical maintenance and update of map features and associated geofile data. Graphical maintenance would include the addition, editing and deletion of map segments, editing of street segment locations, and editing of location information when an entire street s name changes.Graphically creating, editing, and maintaining geographic features such as lakes, parks, railroad tracks or schools and associating these with a database records,=Support the ability to display Google and Virtual Earth maps ASupport the ability to link the Google and VE maps to the CAD mapMap NavigationAbility to zoom in and out7Ability to center the map based on a specified location7Ability to quickly return to the default map zoom level1Ability to zoom in on a specified area of the map7Ability to move the map position up/down and right left,Ability to use scrolling to navigate the map7Ability to quickly zoom into a specified event location6Ability to quickly zoom into a specified unit location=Ability to quickly zoom into and highlight a specified streetbAbility to quickly zoom into a specified address at which time a pointer will be placed on the mapDAbility to click an address point on the map to identify the addressBSymbols can be placed and removed from the map based on user needs4The user has a choice of symbols to place on the map#A label can be attached to a symbolWThe system shall provide a default order for command line parameters for each command. ZWhen entering a traffic stop from the command line, location verification options include:Verify locationHVerify location but dismiss is no match found, accepting entered addressdo not verify location MessagingCAD messages can be sent to:Any CAD workstation/terminalAny personnel by name Any MDC unit1Groups of personnel by name, unit and/or terminalPagersyAbility to quickly add all the details captured in the duplicate event to the original event without retyping informationWThe event already in the system can be easily selected and displayed for the dispatchergAbility to define the amount of time closed events will be considered in the duplicate event processingEAbility to reopen closed events from the duplicate event notificationZDuplicate event notification includes: status, time, event number, event type and locationvIf a duplicate event is created, the system supports the ability to cross reference the events and close the duplicateEvent AcceptancelInformation required to enter a call into CAD includes location of incident and event type and/or sub type. Once an event is entered into the system, the event is automatically routed to the correct dispatcher based on event location and event type. OAgency and dispatch groups can be overriden by calltaker/dispatcher as needed. .Priority of the event is defined by event typeSAbility to specify a certain location will override the event type defined priorityDPriority of the event can be overriden by calltakers and dispatchers>The system supports the ability to accept an event as advised:CEvent is created with an event number and all relative data enteredVEvent is automatically closed requiring no further action by a calltaker or dispatcherIThe Event can be retrieved at a later time by initiating an event search IThe system supports the ability to accept an Event as an Emergency Event:Event created as an emergency event automatically increases the priority of the event to zero, regardless of the priority originally assigned based on event type/subtype, locationNEmergency Event notifications are automatically sent to designated personnel. sOnce accepted, the event is automatically routed to the correct dispatcher based on event location and event type. CThe system supports the ability to accept an Event as an Hot Event:Event created as an Hot event automatically increases the priority of the event to priority 1, regardless of the priority originally assigned based on event type/subtype, locationOThe system supports the ability to accept an Event and Hold the Event based on: Date and TimeTotal number of minutesFor a specified Unit|The event will be automatically placed in the Dispatch pending queue based on the time defined by the system administrator. The system supports the ability to accept an Event as closed, allowing for events to be entered into the system when the CAD is taken offline (catch-up functionality).6Event number may be entered or automatically generated'Time data entry is supported including:Event Add timeFirst Unit Dispatch timeFirst Unit Arrival timeEvent Closed TimeDisposition Code Assignment$Multiple Disposition Code AssignmentCase Number AssignmentPrimary Unit definition&Primary Person in the Unit responsibleClosing CommentsgAbility to designate that the event is to be left open, for those events that have not been completed. Once the event is accepted, all hazard, special situation and history information is easily accessible on the event information dialog by calltakers/dispatchersIDefinition and updates of Stanard Operating Procedures (SOP) is supportedSOP information if defined, will be automatically available to the calltaker/dispatcher upon location and event type/subtype entry. Event acceptance is not requirednAbility to link documents (word, excel etc) containing SOP information which can be opened by authorized usersAbility to define steps to be completed in association with an event type, incident tracking (ie. Notification of personnel, fire under control, search completed etc):Ability to define individual steps based on the event typeIntructions for completionThe functional requirements for this system are discribed in this section. Column A describes the functional requirements requested by Luzerne County 911. Column B indicates if the item is Mandatory (M) or Desired (D). Each bidder is required to answer each functional requirement in Column C. The Bidder will indicate if the fucntional it is a Standard Feature (SF), Planned Enhancement (PE), or Not Available (NA)]moqt{|CUpdates to events and units are immediately available to all users.nThe CAD system allows the agency to determine the sort order of the event status monitors (call pending queue)sThe system automatically time stamps the dispatch time when an incident has been dispatched to a designated unit(s)4Event Activity is date and time stamped and recordedJA dispatcher has the ability to dispatch pending incidents in any sequenceA dispatcher has the ability to create an incident for a unit(s) per a unit s request based on the unit s observation of an activity (on view field event)jA dispatcher has the ability to create a traffic stop incident from the field event dialog or command linemA dispatcher has the ability to dispatch an unlimited number of units on an incident or non-incident activity8The system supports drag and drop dispatch functionality*From/To the event and unit status monitorsFrom the map to status monitors#From the status monitors to the mapWA dispatcher has the ability to preempt an incident that has already been < dispatched. TWhen a unit is currently on an event dispatchers have the option when preempting to:)Dispatch assign the new event to the unitHold the Event for the unit)Return the new event to the Pending queueFA dispatcher has the ability to upgrade the priority of an incident. HA dispatcher has the ability to dispatch assign (stack) events to a unit]The number of allowable dispatch assigned events can be specified by the system administratorCStatus changes (dispatch, enroute, arrive etc) can be completed by:Right Click menusFunction Keys (if defined)Unit Busy Statuses include: Dispatch AcknowledgeEnrouteArriveClear TransportTransport ArriveOut of Service Unit Available Statuses include:Available in QuartersAvailable on RadioAvailable on Event*Custom Status Code definition is supported,All status changes are date and time stampedClearing the event may have the capability of clearing all units assigned to the event and all units will be simultaneously reassigned to an available status (clear event)When utilizing the clear event functionality, the dispatcher has the ability to select units to remain on the event, clearing all other unitsAbility to define when a unit is onscene with the patient, the time/date, comment and location are recorded in event chronology0Ability to assign a disposition code to an event5Ability to associate comments with a disposition code;Ability to submit multiple disposition codes per event/unit3Ability to associate a unit with a disposition code:Ability to change the location of a unit or multiple units\Ability to change the location of a unit without changing the location of the assigned eventAbility to quickly change the location of the unit back to the location of the event (without having to retype the event location)1All change location actions are date/time stamped3Ability to transfer a unit to another dipatch group0Ability to relocate a unit to a new post/stationSupport the ability to create an event traffic stop for a unit currently dispatched to an event (ie. A unit has been dispatched to a domestic in progress and while enroute completes a traffic stop on a suspect vehicle from the event)All information from the event traffic stop is appended to the original event including: unit, begin/end times, location, remarks, license plate informationnThe location of the unit completing the event traffic stop will be updated to the location of the traffic stopTypically, the system has the ability to facto in many of the departmental rules for scheduling personnel for regular assignments and for overtime. The interface with the CAD system may include the ability to have one point of maintenance for the names and assignments of all personnel. An interface may also include the roll-call list for each shift change for dispatcher review and confirmation as units log on to the shift.1Use Case Specification: Communications InterfacesThere are several communications-based interfaces that allow CAD-generated information to be transmitted to others via e-mail, messaging, and the Internet.]Internet Call Generation. The CAD system will accept nondispatchable calls across the Internet. Calls accepted across the Internet will be of a general nature, in which a case (report) number may be needed for insurance purposes. The case number is generated and recorded. The call is recorded in the calls for service for statistical reporting.yFaxing. The CAD system will automatically format and send a FAX for selected CAD calls and dispatches. A dispatcher may initiate a FAX for any call/CFS. The information sent in a FAX is configurable by the agency but generally contains the call information for a list of open calls meeting certain search criteria. There is an administrative mechanism to define FAX groups.E-mailing. The CAD system will automatically format and send an e-mail for selected CAD calls and dispatches. A dispatcher may initiate an e-mail for any call/CFS. The information sent in an e-mail is configurable by the agency but generally contains the call information or a list of open calls meeting certain search criteria. There is an administrative mechanism to define e-mail groups.2Use Case Specification: Public Awareness Messaging$Public awareness messaging is the ability to broadcast, publish, and send messages to individuals or agencies that need to be aware of critical events. Examples include Amber Alert, critical incident occurrences, utilities, transportation, hospitals, or the public at large via the Internet.CAbility to generate a report containing a list of E911 data errors.HAbility to record the time the E911 call was received by the CAD system.Ability to transfer the TTY/TDD conversation to the CAD remarks field so it is part of the permanent record of the CAD incident.KAbility to send administrative messages to an alphanumeric pager interface.@Ability to support TAP, SMPP, SNPP, WTCP, and/or SMTP protocols.Records Management InterfacePaging InterfaceAni/Ali InterfaceTTY/TDD InterfaceAAbility for CAD to integrate with a third-party move-up software.#Decision Support software Interface;Ability to provide an standard GJXML XML export interface.RAbility to pass incident data to an agency's RMS when each incident is completed. ZAbility to pass incident data to an agency's RMS prior to the completion of each incident.\Ability to perform query on the agency's RMS data for name, vehicle, or article information.Message Switch Requirements[Ability to connect and support communications to multiple user device types simultaneously.&Ability to support XML communications.Support of encryption.NSupport two-way communications between several different vendor's CAD systems.xAbility to connect and support communications to a wireless data commercial carrier such as Verizon, Sprint, or Nextel.FSupport multiple communication protocols such as TCP/IP, RDLAP, etc. System administrator has the ability to define a default primary unit assignment: Dispatch, Arrive, Transport, Transport Arrive, Available, Assign CaseRAbility to define a dispatch warning for a unit (ie. Civilian ride along on board)]Ability to define special contact information for a unit (ie Contact on cell phone: xxx-xxxx)IAbility to cross reference events (associate two or more events together)bCross referenced events can be easily identified and the event information can be easily retrieved#Ability to cancel a cross reference;Ability to associate one case number to more than one event7Ability to assign more than one case number to an eventUnit RecommendAbility to support real-time unit recommendation which supports the ability to continuously update unit recommendations based upon real time AVL data4Identification of events with incomplete assignments`Dispatchers are notified when a better recommendation exists than those units already dispatched[Dispatchers have the ability to configure the real-time recommend status monitor including:%Color of text, buttons and backgroundFont style and sizeColumn display and information+Ability to save by user, terminal or agencyVAbility to dispactch all recommended units with one keystroke, function key or commandTDispatchers have the ability to accept recommendation or override the recommendation0The system supports balance of alarm capability VAbility to quickly modify recommendation based on street network or beats/backup beats/Ability to increase or decrease the alarm levelCUnit recommendation is based on, but not limited to, the following:`Capabilities/equipment required for an incident (e.g. stop sticks, shot gun, pumper, brush etc.)c Unit type (i.e. patrol, traffic, one-person, two-person, etc.) required for specific type of call. Specific Unit+Skills of personnel (spanish, cpr, bls etc) Conditional:Date and Time Condition Requirement/Ability to define nested recommend requirementsTimers and Alerts[The System Administrator has the capability to select specific .wav files as audible alerts< SThe System Administrator has the capability to maintain timers for events and units`The system automatically notifies a dispatcher when a predefined timer for a unit has expired. 3Activation of an alarm (timer) is clearly apparent:Unit Alarm button activation%Reverse video of unit id is supported Flashing of unit id is supported)Audio (.wav) file definition is supported%Timers can be reset by the dispatcherM The System Administrator has the capability to configure and maintain all tables associated with the CAD/MDC system (i.e., call types, disposition codes, users, devices, vehicles, areas of responsibilities such as precincts, beats, grids, help, security, rosters, etc.)DMCall box/Interstate Mile Marker information (to the nearest tenth of a mile.)When vehicle and/or person information is associated with an event in supplemental information, a query to defined databases (NCIC, CLEAN etc) is automatically generated and the return information is automatically associated with the event4The system allows for multiple Unit Status Monitors.The system will allow for a status change of multiple units at one time using standard windows funtions. (selecting more than one unit and status changing at them the same time)iAbility to define and dispatch a speacial unit or group of units which will be treated as a single entityrAbility to support static unit recommendations based on standard operating procedures defined by each user agency.hSupplemental Information can be configured to automatically generate a database search (NCIC, CLEAN etc)The geofile is used to validate and standardize location and address information. It is also used to cross-reference addresses and locations with law enforcement-defined reporting areas, X/Y/Z coordinates, ZIP codes, and other identifiers. The geofile contains sufficient information to ensure that an address is valid. Furthermore, it provides cross-references to addresses and locations using common place names (e.g., business names, parks, hospitals, and schools) and street aliases. It includes information such as direction of travel on particular steets and can identify the side of a street for a specific address. It is assumed that all addresses in the RMS are validated using the system geofile.pThe system should support the creation and maintenance of the geofile using an available mapping/GIS database. {The proposed system shall utilize a single coordinate-based mapping file (geofile) for CAD, Mobile, NetViewer/NetDispatcherWhen the emergency notification button is activated, the system automatically sends a notification to dispatch and MDT units alerting them that a unit is in need of assistance. The audio alert has a distinct audio tone and a message is sent with the unit s current status and all known information about the unit. The date and time when the emergency notification button was pressed is logged in the unit history.SThe ability for a unit to close an event can be limited by the system administratorWanted Person Query<The ability to send data/messages via an exchange server. :Ability to support Zetron 2200 Two/Tone paging interface. lMobile Data Terminal (MDT). Mobile terminals in responders vehicles provide an extension to the CAD dispatch services. The CAD system must interface with one or more mobile communications infrastructures to which the mobile units are attached. The CAD system can provide silent dispatch orders to a mobile unit, in addition to providing the unit with details of the call and premise history information. The mobile unit can change its status, query CAD information, and query local and national databases, such as wanted-person checks. The queries may not go through CAD but may be part of a separate mobile system.GIS. Interface with the jurisdiction GIS to support maintenance of the CAD map; the map layers, such as reporting districts/areas; and the creation of the CAD geofile.tResource Scheduling System. A scheduling system provides the ability for the agency to schedule personnel and units.MDT Mapping CapabilitiesSupport of map levels7Ability to save a map view as a .bmp, .jpg or .gif fileBMarkers can be placed and removed from the map based on user needs%A label for the marker can be defined!Routing is supported from the MDTMUnit to Event routing is supported based on AVL and a verified event location%The route can be displayed on the map~Fit Route functionality is supported which allows the full route to be displayed on the map (zoom out to include entire route)EAbility to define route parameters: minimize time, minimize risk etc.-Ability to visualize road closures on the maptThe mapping application provides an MDC unit the ability to find a location by exact or partial address information.Alarm Interface(If alarm) Obtain the location of an electronic-generated call from the call source information. Location and contact information from electronic sources may be received from data exchanges to CAD or may be obtained from a database of common addresses maintained by the agencyThe proposed CAD system must interact with an AVL system to establish system parameters such as frequency of location transmittal by AVL-equipped vehicles. User Group2Regularly scheduled User Group forums are providedYThe User Group effectively addresses system- and service-related issues and enhancements.5An Internet forum for User Group members is provided.gThe system configuration is based on an open architecture system that will provide maximum flexibilityThe system configuration is easily upgraded (i.e., adding additional servers, processors, more memory, faster network operation, more disks, etc.) with the ability to tune and monitor performanceKThe system configuration provides features preventing downtime and failoverSThe system shall store dates and times internally in a consistent, standard format The system needs to provide the ability for an agency to enter and update all geofile data, including the physical address and the X/Y/Z coordinates. General GISThe system provides a summary display of database responses. The full response record is displayed when selected from the summary display<The database response summary requires user action to deleteVEvent Information dialog (calltaking screen) is configurable by System Administrators.zStreet Addresses for common place name entry can be configured to be appended to the location. Ie 123 Main St: City HallLEvent Information (calltaking screen) includes capturing the following data:All units currently assigned to the selected event will be displayed on the event information dialog to allow ease of unit managementMThe system supports Event Type definition for each Agency (police, fire, ems)(Splash Screen which identifies the eventREQUIREMENT DETAILGeneral Reporting]Event Information is organized in such a manner to provide ease of navigation to access data..Use Case Specification: Additional InterfacesIt is often desirable to have a direct interface between the CAD system and other key law enforcement systems, such as other CAD systems in the area, RMS systems, alarm systems, and mobile data terminals.HCAD to CAD. The CAD will act as a peer in a multi-CAD environment. The CAD system will accept a new call for service from a participating CAD system, in an agreed-upon structure. The CAD system can generate and transfer a request for service to a peer CAD agency. The CAD system logs all communication between peer agencies.Prearrival Instruction System. The call taker answers to the questions posed by a prearrival system are written to CAD record of the call. Based on the capabiliti<es of the prearrival system, the call taker may be prompted by the prearrival system based on the CAD call type.BAlarm. The CAD system can automatically recognize and accept notification of a business alarm. The system coordinates the alarm input with a key-holder to present information to a call taker. 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